b'CITY FIBRE REWARD & RECOGNITIONIndividually Rewarded People During Q3Individual rewards have been distributed amongst 25 people for outstanding performance during Q3. These individuals include: Daniel Shortland-Johnson and Jordan TaylorArren Howarth & Peter Lowther (North Region) (South Region Winners) I would like to put forward for recognition that these two are, withoutThey travelled for three consecutive weeks, including a trip to Luton to a doubt, the best engineers I have ever managed. They are consistentlyassist Ryan Nichols, ensuring he had a strong crew he could rely on for any issues. They have good attendance and are always willing to assist delivering installations to a very high standard, with outstanding feedbackother crews and take on additional work when needed.from every customer. These engineers are a credit to the company. - Tyler Maher Joshua Jenkins & Billy Higgins Jake Godber and Dwaine Bestwick (North Region Winners)(South East Region Winners) Both Jake and Dwaine went above and beyond on a difficult install.Although they are not the fastest crew, they work quietly, are always Duringthisparticularinstallation,theBTductwascoveredbythe first to start and the last to finish. They pick up any work at any time tiles. Jake Godber arranged to get matching tiles and the necessaryof the day to help out and have consistently finished late over the last equipment to lift the tiles, thanks to his experience with tiling from atwo months.previous job. The customer was initially nervous about the installation because of the possibility of the tiles breaking, but Jake surveyedGeorge Davey & Louis Dickinnson the job, talked the customer through the process, and on the day of(South West Region Winners) installation, left the customer with a perfect, neat result. Where theThey happily stayed out to assist with work whilst others were already tiles had been relaid, they were adhered with the correct adhesive, andat home leaving the entire site at risk and surprisingly have a good you couldnt tell we had been there. Jake took these steps because theattendance record customer had expressed a willingness to wait for civils if needed, but Jake and Dwaine went above and beyond to ensure we didnt lose theSpecial Nominationscustomer.Michael HillChloe-Anne TitleyI would like to nominate Michael Hill for his efforts in driving ERS (Midlands Region Winner)improvements nationally. Michael works closely with the client on a Chloe has spent three weeks away from home, supporting a new fielddaily basis to ensure customers are reconnected as quickly as possible manager with their coaching and training, while also taking the leadwhen their services are disrupted. At the same time, he strives to improve on a new project in LIT fibre. Chloe made several personal sacrificesour national ERS performance through coaching and mentoring the to accommodate the businesss needs, demonstrating her commitmentengineering team. Michael and his team also excel at supporting our tosupportingtheteamandthecompany,whereverandwheneverfield engineers with the challenges they face in day-to-day operations.necessary, all while managing her workload. She has dedicated her time- Kevin Scott to supporting the business and is truly an asset to the team. Alan ClarkNakul Patel - Midlands ROMFor his work on repairs reporting, Alan has developed a new dashboard for ELF reporting, which has been a significant help at a national level.Naveed Abbas and Aaron Salmon-Arhin- Jamie McCaffery (Midlands Region Winners)Arron Stevenson, James Clark, Robert Hall and Iain Weve had great feedback from the Customer Experience team, alongStevensonwith many thanks to your crews in Slough. Vodafone has also mentioned that its been a brilliant experience working with us. Thanks again, fromPlease extend our thanks, on behalf of CityFibre, to the team members me and Harry, to the crewgreat guys! involved.Theirexcellentdecision-making,swiftactions,andhuman - Nik Gow approach are greatly appreciated! - John Hall & Paul BeardmoreLeo Coyle-Smith, Jalal Al-Jumaily, Niall Priest, Guy Coyle-Smith, Arren Howarth & Peter Lowther (Scotland Winners) Shoutout to City Fibrethe Dundee crew came through: Leo, Jalal, Guy, Niall, Kerr, Arren, Peter and Josh. Friendly, professional, and made it all look easy. Period.The Networker Issue 15 37.'