b'AUDITING DEPARTMENTAuditing DepartmentWelcometotheAuditingDepartment.Inthisfeature,we spotlight our dedicated Auditing Department, featuring insightsPerformance Analyst, and my current role in Internal Auditing.from Operations Director Chris Grainger, Plant Audit Manager IanCarter,InternalAuditManagerHasnaynAhmed,Internal Audit Team Manager Eric Yildiz, and Auditors Chris Ring and PaulI feel that auditing has always been an intrinsic part of an operational ODonnell. role. Auditing field teams is paramount to the safety of staff and Thoughsmall,theAuditingDepartmentoperatesnationwide,ensuring compliance and quality. However, dedicating resources ensuring engineer safety and protecting Kelly Groups valuableto auditing is challenging for any operational department due to assets through vehicle inspections and equipment audits. Theirdaily demands. Setting up an internal Audit Team was suggested work is essential to maintaining the welfare of our engineers andby the Chairman, who recognized these challenges but wanted to the quality of Kelly Groups investments.ensure the Operations teams were supported by an independent Learn more about the vital work Chris and his team carry outteamthatcouldprovideunbiasedreportswithouttheneedto below. undertake operational duties. My team has been running for a little over a year now and has grown to include seven auditors and three managers. During this time, we have conducted well over 5,000 audits on engineers, vehicles, plant, and tooling.Thekeyaccomplishmentsinmyrolehavealwayscentredon ensuring the safety of our workforce, but this position has allowed us to conduct plant, tooling, and vehicle audits concurrently.Chris Grainger - Audit Operations DirectorI joined Kelly Group around 2006, TUPED over from a previous contractor when the country was divided up by our client, VirginO uremphasisisalwaysoncreatingasafe Media.IhavebeenintheTelecommunicationsindustrysince 1990, working across the country for all the main service providers,workenviromentandensuringconformityto including many that are no longer around. I started in this industrythe best health and safety practices.at20yearsold,cablingtowerblocksofflatsandMDUsfor Cable TV in the South of England. This role took me across the country, working for various network providers such as NYNEX,We provide coaching and guidance to any engineer who, while VideoTron, EuroBell, Bell Cable Media, and many more. As thisbeing audited, may need support. When conducting the Vehicle, was completed, I trained as an installation engineer, and, like thePlant, and Tooling audits, we ensure that the engineers vehicles are MDU work, this role took me across many providers and regions.safe to drive, fit for purpose, and in a condition that portrays the Overtime,Iprogressedmycareerwithinthisindustrytomycompanys image. Kelly Group is proud of its vast fleet and invests current role as Director. millions of pounds in its maintenance. Since beginning these audits, we have observed dramatic improvements in plant management, I initially joined Kelly Group as a Regional Operations Manager.reconciled reports, and reduced tooling loss from the business. Over the years, I have been involved in various operations, includingThis process also ensures that engineers have the correct, fit-for-roles in BT, Virgin Media, Back Office Management, Lead QS,purpose tooling, enabling them to perform a quality job safely.12 .The Networker Issue 15'