b"HAVE A COFFEE WITH .How long have you been working for KellyBefore working for Kelly Group, whatWe strongly believe in the adage a problem shared Group?was the most unusual or interesting jobis a problem halved, encouraging all team members InJanuary1999,Ibeganmytenurewiththeyou ever had?to reach out and seek assistance when needed. Our company as the manager overseeing our Openreachculture fosters approachability among everyone on Ionica project (pole replacement contract) in theI spent 18 years working for Eircom in Ireland.our contract, creating a supportive environment East Anglia Region in Kent, Ipswich, and Colnbrook.In 1987 they were sent from Ireland to Englandwhere mutual assistance is readily available. Rest to rebuild the BT lines damaged by that yearsassured, our commitment extends to ensuring that What positions have you held throughoutparticularlybadstorm.Throughthistheyevery member of our workforce feels supported and your tenure?received a long-term contract from Openreach.empowered to perform their best.I have been part of Kelly Group in various managerialEircom left in 1998 and I stayed in the U.K after capacities throughout my career. From 2007 tomeeting my wife here I then joined Kelly GroupWhat 3 words would your friends/family 2011, I was involved with Kelly Integrated Transportshortly after.use to describe you? Services(KITS),specificallymanagingSOSCaring breakdown phones along motorways. Over theIf you could switch your job with anyoneFunny years, I have had the opportunity to work closelyelse for one week, whose job would youSensitive with almost every contract that Kelly Group haswant to experience? undertaken. This includes collaborations with RoryIf I could switch my job with anyone, I wouldWhat is your proudest moment? Cowan, engagements with ONSA poling projects,aspire to be a politician focused on promoting and overseeing the installation of SOS breakdownMy proudest moment came in 2014 when Ireland peace and stability. This ambition stems from a Phil Humble phone replacements on motorways. One of thestrong desire to contribute positively to societywas hit by a devastating storm that caused extensive most intriguing projects I have been involved withinfrastructure damage. In response, Kelly Group (Fibre Installation Engineer) was the National Trust contract. This initiative aimedand make a meaningful impact on peoples lives.swiftly mobilized, deploying 50 engineers to the to bring broadband connectivity to National Trustsouthern counties of Ireland. Our task was clear: Hello, my name is Phil Humble and I'm one of Kelly Group's Fibresites spanning from Lands End to John o Groats,What advice do you have for new Kellyrenewconnections,clearfaultsonlines,and Installation Engineers working on the Gigaclear contract. I startedshowcasing the diversity and scale of projects I haveGroupengineerscomingintothereconnect customers to essential networks. This working for Kelly Group eight years ago. During this time, I spentcontributed to within Kelly Group.business?initiative was particularly significant as it marked fouryearsworkingonourOpenreachcontractacrossmultipleFor new engineers joining Kelly Group, I have aour first contract in the Republic of Ireland. projects, including EWI works, and two years on an MDU build. ForWhat does a typical week look like?few pieces of advice based on my experience: the past year, Ive been working on the Gigaclear contract.A typical week for me revolves around the generalWitnessing how our team operated with dedication supervision of my teams and equipment within KellyAlways keep open lines of communication withand professionalism during such a critical time filled Before joining Kelly Group, I felt like I need a change in my careerThis experience has not only shaped my technical skills but alsoGroup. Much of my time is dedicated to problem- your supervisors and managers. Dont hesitate tome with immense pride. As both a Kelly Group solving and ensuring operational efficiency. I spendask questions or seek help when needed. Clearmanager and someone of Irish descent, I felt a deep and nd an opportunity in a eld that allowed me to work outsidetaught me the value of teamwork and resilience. Imcommunication ensures that tasks are completedsense of accomplishment in contributing to the and stay physically active. When I read about the responsibilities ofexcited to continue my career with Kellyasignificantamountoftimeoutontheroad,effectively and efficiently.restoration efforts and supporting the communities an engineer at Kelly Group, it seemed like a perfect t.Group and see where it takes meoverseeing the maintenance and utilisation of allaffected by the storm. This experience reinforced plant and fleet equipment under my jurisdiction. next.AddressingcustomercomplaintspromptlyandBuild Relationships: Get to know your colleaguesmy belief in the importance of rapid response, When I joined Kelly Group, I believe I was one of the last trainees toeffectively is also a crucial aspect of my role, ensuringand build strong working relationships with them.teamwork, and commitment to service excellence.complete their training at the Dunstable site. The training wasthat client satisfaction remains a top priority. ThisCollaboration and teamwork are essential in straightforward and easy to understand. As a practical learner, Idynamic environment keeps me actively engaged inachieving success within the company. took notes and focused on how to work in public areas with a highmanaging both personnel and operational logistics to standard of safety and quality. I learned the most during my twouphold the standards of excellence expected withinOwnership Mentality: Treat the company as if weeks in the eld with my buddy. It was invaluable to apply theKelly Group.it were your own. Take pride in your work, be theory I had learned in our national training centres with someonerespectful to customers and colleagues alike, guiding me during this period.Do you have any set goals in mind for theand uphold the values and reputation of Kelly next 12 months?Group at all times. Myday-to-daytaskshavevariedgreatlydependingontheOver the next 12 months, my primary goals are contract. On the Openreach, I ran connections from poles andcentredaroundmaintaininggoodhealthandCanyoutellusaboutthesupport completed internal installations. For EWI, I climbed scaolding tocontinuing my work with Kelly Group. Alongsidechannelsthatareavailableforour myprofessionalcommitments,Iaimtospendworkforce? move drop wires for the council so they could ret new claddingquality time walking my two beautiful dogs along the tocouncilhouses.WhileworkingonMDUbuilds,mydayspicturesque Norfolk coastline. Additionally, I lookAt Kelly Group, we prioritize the well-being and involved less travel, focusing on building a bre network insideforward to pursuing my passion for golf, balancingsupport of our workforce through dedicated blocks of ats. Now, on the Gigaclear contract, my work iswork and personal interests to ensure a fulfilling andchannels such as Welfare and Human Resources balanced lifestyle.(HR). These departments are instrumental in similar to my initial contract with Openreach. I travel acrossaddressing any issues that may arise during the the country to prepare overhead connections and get thecourse of your work. Whether you encounter network live, ready for the installation teams to arrive andWhat three words best describe your role?challenges in completing your tasks or have complete the connection.Attention to detailpersonalconcerns,effectivecommunication Person Managementwith the appropriate personnel ensures that Diversesolutions are promptly provided. The Networker Summer 2024 29."