b"GIGACLEARWe always attempt to contact the customer directly, knocking on WhatIlovemostaboutmyroleisseeingthecustomerstheir door rst. If theyre not available, we follow up with a phone satisfaction when a job is completed.call. We ensure the line from the pole to the home is live before we leave. A lotofworkgoesintocreatingtheseIenjoythechallengesthatcomewiththejob.Itmayseem networks, so it's special to witness the joy onrepetitive, but every job is dierent. No two connections are ever customers' faces once they are set up online. thesameduetovariationsinproperty,area,orcustomer interactions.Mostofthetime,thepeopleIencounterare Coral SteerKerry Bedforddelightful. I take great care in my work, treating each property as if (Fibre Installation Engineer) Ienjoytheprocessandthetechnicalitiesofend-customer(Fibre Installation Engineer) it were my own. If any work were carried out on my property, Id installation. Its an industry I am passionate about. want it taken seriously and completed to a high standard. I apply Hello, my name is Coral Steer, and I'm a Fibre Installation EngineerHi,ImKerryBedfordandImoneofKellyGroupsFibrethisattitudetomyworkandensurethecustomersarehappy workingonKellyGroup'sGigaclearcontract.IstartedasanI feel fortunate to have been given this opportunity. Installation Engineers working on our new Gigaclear contract. Ibefore I leave. engineerin February 2024, transitioning from my previous role asstarted working with the Group seven years ago. Before joiningI've been fortunate to work with the same management team over a landscaper. I saw this as a chance to get my foot in the door andKellyGroup,Iworkedwithmyuncle,whoranhisownthe past six or seven years. Theyre a great group, and I consider begin a promising career in the telecommunications industry. telecommunications business. We handled projects at places likemyselfluckytohavesuchanexcellentteamaroundme.My the Heinz baked beans factory and the Defence of Multinationalcolleagues are supportive and always ready to lend a hand, which Currently,asaFibreInstallationEngineerontheGigaclearRehabilitation Centre (DMRC) in Leicester. I've been an engineermakes the job even more enjoyable. Reecting on my journey, I contract, my day begins with receiving a list of customers fromfrom the day I joined Kelly Group. Initially, I wasn't on a brerealize how much I've grown and learned, both professionally and which Ican planmy route and then textthe customers to informcontract;myrstjobsinvolvedsubductingandcablepullingpersonally. them of the approximate time that Ill be arriving at their property.through pits. I always try to give the customers as much notice as possible. UponI'vealwaysbeeninterestedinthetelecommunicationsindustry arrival, I ask to see the cable left from any previous connection tobecause I see it as the future. Dierent technologies will always assess the area, understand the prior work that has been done, andemerge in our industry, like the transition from copper to a full determine what needs to be completed. bre, but our work will always be essential. I'm proud to play my part Ithenspeakwiththecustomertodecideonasuitablein this ever-evolving eld. location for the connection. I examine the area, scanningNowadays, I'm part of an overhead bre installation team, and I the walls for obstructions or issues, drive a hoist. Our work is all external; we prepare connections for the home installation teams. In my role, we handle both overhead E nsuring that the customers requestand underground preparation, this can involve digging and concrete can be completed safely and to a highcutting. We take the connection from the telegraph pole to the standard. customer's property via a Toby box, digging a trench into the front drive or garden to allow access. I always treat a customers property as if it were my own, ensuring everything is restored to its original Typically,Istartwiththeinteriorstate once our work is completed. connection,drillingfromtheinsideout.When installing an overhead connection (from the telegraph pole Oncethenecessaryinstallationsareto the property), many customers prefer the connection to be out complete and the wall is prepared, I spliceof sight. We try to run these connections down the sides of the thecablestogethertoestablishtheproperty when possible. We cleat the cable to the wall to keep it connection. neat and avoid interruptions in the connection, coiling the cable and leaving it ready for the home installation teams to arrive. The Networker Summer 2024 27."