b"GIGACLEARAndy Walmsley (Operations Manager) Dmitrij Rubcov (Project Manager)I had 8 years of experience before I joined Kelly Group, and I wasthat any engineer who needs help with a job receives prompt andI'vebeenwithKellyGroupfornearlyadecadenow,currently delighted to continue my engineer journey in March 2011 as anknowledgeable support.servingasaProjectManagerontheGigaclearcontract.MyS afetyisatoppriorityinourwork engineer working on our service delivery contract. Through myjourney into the telecoms industry and the Gigaclear contract has years of service, I was lucky to have worked on several contractsTheressomethingabouttelecommunicationsthatIvealwaysbeen quite diverse. environment, and I ensure compliance from a andprojectswithinTheGroupandIworkedmywaythroughenjoyed. I loved being an engineer, and I also relish the challengessafety perspective,various job roles from engineer, senior support engineer to eldthatcomewithmymanagementroles.ImcommittedtoBeforejoiningKellyGroup,Iworkedinvariousrolesincluding manager and I recently was proud to be promoted to Operationscontinuous learning, as the industry is constantly evolving with newarcade manager, IT magazine editor, and multilingual translator formaking sure on-site protocols are followed. I'm also heavily involved Manager for our new Gigaclear contract. technologies and techniques. Staying updated is essential, and Ithe NHS and social services. My transition to Kelly Group camein scheduling, ensuring that engineers are well-equipped and that strive to keep my knowledge current with these innovations.about through a childhood friend who was already working with thetheir work matches their skill-sets.BeingpartoftheGigaclearcontracthasbeenarewardingcompany. He invited me to take on a challenging contract, and I experience. Weve faced a few challenges along the way, but ourWe take the safety of our engineers and general public extremelyhaven't looked back since. Innovation within our department is ongoing, as the contract is still team has always managed to overcome them. Its been gratifying toseriously, therefore, there are a number of prevention activities wein its early days and various parts of the process are being tested see the contract thrive and our client satised with the resultsimplementedtoensurethatallourjobsarecompletedtotheIn my current role, my day-to-day responsibilities revolve aroundandrevised.Onesignicantinnovationwe'veintroducedisan weve delivered.highest standards in the safest manner possible. As Operationsensuring that all aspects of the contract run eciently, safely, andautomated customer messaging system. This system helps manage Manager, I ensure that our eld managers conduct regular safetyprotably. I manage the back oce, maintain client relations, andfailed visits by warning customers of impending visits and allowing A samanager,Ibelieveitscrucialtoaudits on our workforce. Since many of our new hires come with nohandle reporting both internally and externally.themtomakecancellationsorreschedulerequestsbeforethe understand the work stream of our engineers topriorindustryexperience,weplaceastrongemphasisontruck rolls. We've already seen massive improvements thanks to this provide the best possible support. continuouseducationandsafety-orientedconversations.WeT heGigaclearcontractisparticularlysystem.encourage our engineers to reach out to their managers if theyinterestingformeasitsmyrst During a six-week pilot project, I decided to return to the toolshave any safety concerns, and if necessary, we involve our HSQEcustomer-facingcontract,addinganewI am fortunate to work with a group of talented and hard working after many years. This hands-on experience allowed me to gaindepartment or national trainers to nd the safest and most ecientindividuals, and I want to extend a big shout-out to all Gigaclear solutions.dimension to my role. contract sta: back oce, the hub, site management team and the valuable insights into the daily activities of our engineers, which inengineers, along with employees of other Kelly Group departments turn helps me support them more eectively. Despite my 20 yearsMy journey with Kelly Group has been incredibly fullling. Fromwho are helping us on the journey of this contract.in the industry, it was enlightening to experience the demands ofstarting as an engineer to becoming Operations Manager for theWhat I enjoy most about my job is the dynamic nature and fast the Gigaclear contract rst-hand.Gigaclear contract, Ive experienced a lot of growth and learning.pace of the work. I thrive on challenges and nd that a lack of them Im proud of our teams achievements and remain committed toleads to boredom. For instance, every query must be resolved or In my role as Operations Manager, I oversee the eld activities ofleadingwithafocusonsafety,support,andcontinuousreplied to within two hours, requiring keen attention to detail. Any our workforce. Im supported by a team of managers who, like me,improvement.missed query or email could lead to a disgruntled customer, which I have eld experience. This background enables us to understandstrive to avoid. My goal is to ensure that our business stands for the and assist our engineers eectively. Our team structure ensureshighest level of work ethic and quality in the eyes of all involved parties. 24 .The Networker Summer 2024"