b'REWARD & RECOGNITIONIndividually Recognised Engineers Jake Hamilton & Jaden BrownDuring Q1 2023 Over the last six months, Jake and Jaden have performed their job to the highest standards. Not only completing installs and having had no audits Chloe-Anne Titleyfailed, but also training several engineers and providing essential support to Chloe has truly stepped into her role sincethe team. They are also leading the way with speed tests, QR codes, Trust thedayshejoinedthemanagementPilot reviews and CityFibre Reviews. Jake and Jaden are a huge asset to the team.Herpositiveimpactoncrewscompany and a great addition to the team.reflectsinthequality,completion and compliance of engineers within aNathan White & Francis Bondodifficult area. Feedback about her workNathan has been a stand-in team manager for 6 weeks, and after the and attitude is always positive from anydisappointment of not getting the managers position, he has continued to CityFibre employee.be an important part of the team, helping out with calls whilst in conference calls and completing audits. He has also been at the end of the phone Luke Towning & Billy Higginswhen engineers have had technical issues with either field fit connectors or After a poor start to Q1, Luke and Billyblockages. He has been doing this sometimes off his own back with no issues havemadegreatimprovementstoabout finishing work early, and without jeopardising any of his work with theirperformance,especiallyaroundFrancis.They are respected by all members of their team. quality, and P10. After highlighting theirBoth Nathan and Fran will help any engineer who has any issues, and they performance issues, within a month theyare the first crew to aid any crew including OOA when asked. They normally managedtoturntheirresultsaroundhelp with the FQS when assistance is required. andrecivedpositivefeedbackfortheir outstanding work. Ronan Davis Hazrat Mirza & Andrew GordonRonan has only been recently signed off as an engineer, HazratandAdrewareconsistentlyprovidinghowever, he has shown great enthusiasm, support and great customer experience to our customers whiletakes pride in his job. Whilst he was buddying, he stayed achieving high completion rates, great CSAT andout late voluntarily supporting crews and did not ask for countlesscall-outsduringthefirstweekofusanything in return. Ronan has also taken the initiative release of the Trust Pilot review platform.Theyto create wooden templates for installing ONTs and his are always professional, respectful and polite withoverall attitude for a NFT and now RFT has been one of a great attitude which is reflected in the feedbackthe best to come out of the Reading/Slough area. He was they receive from customers.also called out by Connor Metson NTF Manager, as one of the best engineers he has signed off in some time. Daniel Bailey Since the start of the year, Daniel has shown great willingness and enthusiasm to furtherKeenan Simpson & Aiden McManus hisknowledgeandprogresswithintheKeenan and Aiden have received countless positive feedback including a company whilst not letting it affect hiswritten compliment from a previously disgruntled customer whose experience current position.This has led to Danielwas completely turned around by this crew. They are always happy to go the being stepped up as a team managerextra mile to ensure they deliver great service to our customers and client. and within his new role he has shown great promise and is always asking the rightquestions.Heisarolemodelfor fellow engineers as he will always offer helpDamien Murray to anyone who needs it and is always preparedDamien has stepped up to take on TM manager duties take extra work to support the team.whencoverwasneededonvariousoccasionsinthe Glasgow area and was proven to be a valuable asset to his team manager. He has a great attitude, hes always happy Ross Hughes & Karol Ronowicz to help and support other members of the team.RossandKarolhavereceivedmultiplepositive reviewsonTrustPilotpraisingtheirattitudeand professionalism and have proven to be consistentlyPaul Beardmore said:reliable and willing to help struggling their colleagues andhaveevenhelpedmanagementsavesomeMy nominations for Q1 reward and recognition goes to the key people who have landed projectpotential CON failures. delight in March. Theyve all been brilliant and Im sure the prize will mean a lot to them. Theyhave all helped set up the new support team structure in Nuneaton and have worked togetherbrilliantly to launch total mobile in Scotland and the support teams across the South, North andSam Seabourne & Mateausz BrodeckiScotland.Sam and Mateausz have a great attitude towards theirPauls nominees for the next quarter are: work ensuring they delivered a quality install for every customer. They are happy to travel around the regionPippa Callender, and their customer feedback is alwayspositive. TheyChelsea Stringerhave also been recognised by the area FQS. AfterMichael Hill, some issues at the start of the year, they worked hard and completely turned everything around.Richard Patterson& Liam ChaplinThe Networker Summer 2023 25.'