b'CITY FIBRE EXPANSIONBack-Office Support Keeping the Wheels TurningThe Unsung Heroes ofHow the Back-Office Team Works City Fibres Expansion The Back-Office Support Team is structured into three keyareas,eachwithaspecificfunctionthatkeeps While engineers are out in the field bringing full- operations running smoothly: fibre connectivity to homes and businesses, theres anothercrucialteamworkingtirelesslybehindJeopardy Team the scenesthe Back-Office Support Team. ThisManages high-priority jobs, minimising risks and ensuring dedicatedgroupensuresthatoperationsrundeadlines are met.seamlessly, solving challenges before they become problems and keeping everything on track. Admin Team Overseesattendance,hotelbookings,andlogistics, Whatstartedasasmallgroupofjustthreefreeing up engineers to focus on the field.dispatchershasnowgrownintoa20-person powerhouse,workingalongsidea12-memberGeneral Control Teamsupportteamandafive-personPIAteamallPlansjobroutesandhandlesnon-technicalqueriesto playing a vital role in City Fibres continued success. support daily operations.WespokewithRegionalOperationsManager,Led by Pippa, these teams form the backbone of support PippaCallender,whojoinedKellyGroupthreefor City Fibres rolloutkeeping projects on track and years ago as a dispatcher and has been instrumentalengineers equipped.in shaping the team.Pippa Callender supporting her team in the Nuneaton OfficeGrowing to Meet DemandCity Fibres rapid expansion has driven significant growth within the Back-Office Support Team in almost all areas.The controls team alone has grown from a handful of people to 20, reflecting the increasing complexity of operations. ThePIAandsupportsystems,whichwerenon-existent twoyearsago,havebecomecriticalcomponentsofthe workflow. With further expansion plans, including new recruitment drives in the Leeds office, the team is set to grow even more in the coming months.15.'