b'CITY FIBRE EXPANSIONThe Remote Support Desk Success in NumbersA Vital Link in the City FibreReduced DowntimeFast issue resolution means engineers can complete more Rolloutjobs per day.AsCityFibresexpansionaccelerates,seamlessfieldHigher First-Time Fix Ratessupport is more important than ever. The Remote SupportExpert guidance helps resolve problems on the first visitDesk, led by Michael Hill and his team, delivers real-timeboosting customer satisfaction.technicalassistancethatkeepsoperationsmovingand engineers supported. Enhanced ProductivityStreamlinedsupportkeepsthefibrerolloutmoving Supporting Engineers in the Field efficiently.The Remote Support Desk connects engineers in the field with fast, expert guidancehelping them tackle technicalNovemberJanuary Performancechallenges quickly and effectively. Installs Completed:26,752In an environment where no two jobs are the same, real-time troubleshootingensuresminimaldowntimeandgreaterSupport Tasks:2,981job completion rates. With 66 skilled team members (and growing), the desk is designed to keep workflows on track. Jobs Impacted by Support:11.14%Upskilling and expanding the support network remain keyContinual Improvementpriorities as demand continues to rise.TheRemoteSupportDeskevolveswiththerolloutconstantly refining systems and skills to empower engineers and accelerate the delivery of next-gen fibre.Engineers receive real-time support in the field.The remote support desk team at work in Nuneaton Michael Hill supporting his team14.'