b'SPECIAL FEATUREHow long have you been working for theengineers which includes a dispatch department,What advice do you have for new Kelly Kelly Group?a help desk department along with an MDUIODGroupengineerscomingintothe andERS(faults)departmenttosupportthebusiness?I joined Kelly Group as an engineer for theimportant work of upgrading homes to full fibre. Openreach Service Delivery contract in 2016. Alwayslearntowalkbeforeyourun.The Do you have any set goals in mind as an fornatural flow of this business will pick you up What positions have you held throughoutthe next 12 months? and you will be running in no time. Always your tenure? focus on the walking stage. Never try to take I spend most of my free time horse riding. Ion too much by yourself. We know engineers I was shortly promoted to team manager andhave a horse called Darby (show name: cruisingspend a lot of time working out on the field 6 months or so after that promotion, Jasonrock) who I am looking forward to competingand we have a huge support system built for Chandler asked me to step up as a projectthisyear.Ihavecompetedinthepastwithnew to field engineers so please reach out and manager on an exciting new contract whichdifferent horses, but I havent had the chanceask for help if you need it. wasthebeginningofourpartnershipwithto compete with Darby yet as I have spent the CityFibre.TheCityFibrecontractstartedpast year focusing on his fitness and well-beingCan you tell us about the support channels with me and two crews working under Jasonmaking sure he stays fit, sound and up to the jobthat are available for our engineers?to connect CityFibres first customers to theirfollowing a couple of injuries in his earlier years. newly built full fibre network in Milton Keynes. Engineershaveawiderangeofsupport He is now healthy and fit and the next step in hisavailable from the first day they join the Group As the contract started to expand our smallrehab journey is easing back into competitionssuch as new to field support managers, field teamwasslowlyworkingthroughcitiesagain. He is very well bred and naturally talentedsupport teams and buddy engineers. As part includingPeterborough,Aberdeen,andhoweverhehasaveryenergeticpersonalityof our expansion plan for 2022 new engineers Bournemouth for another year.which can make training him quite difficult, sowill also have new to field integration managers I have also worked on improving his behaviourhelping them settling in and getting all their Once the contract became a well-establishedover the past twelve months. He is now morework devices set up using systems such as IFS, project,Imovedontofulfillingtheconfident in himself than ever.We went to ourcompleting vehicle submission sheets etc.responsibilitiesofregionalmanagerforthefirst low level competition at the end of January South and Midlands under the guidance andand came home with a 1st and 3rd place in bothWe are also planning on setting up a dedicated leadership of Paul Beardmore.our classes, so I am happy with that as a start! back-office help line which if managers are busy engineers can ring up asking for help. What does a typical week look like? What three words best describe your role? I also dont have a problem if engineers are contacting me for support if they cant reach IstartmyweekbyreviewingourpreviousChallenging their managers. weeks performance and highlighting any areasAdaptingin need of attention to my team managers.InnovatingWhat is your proudest moment ?Me and my TMs will then produce a plan for the week to assist any new engineers, addressBefore working for Kelly Group, what wasWhilstIamveryproudofhowfar any performance issues and make sure we arethemostunusualorinterestingjobyoutheCityFibrecontracthascome prepared the next stage in expansion. The CFhave ever had? sincewestarted,myproudest contract has been developing and expandingmoment would be when I first for 3 years now and the plans are in place for usBefore joining Kelly Group, I was a maintenanceleft school and got myself a job. to grow even more so there is no slowing down.technician in Dartmoor Zoo, which might soundI had to have my riding assessed After this is complete, my main responsibilityfamiliar from the movie We bought a zoo. It wasby some of the top horse riders is to report for CityFibre on the performancebased on the amazing story about the ownerand trainers in the country and I and progress we make during the week. who purchased the zoo to save these animalswas lucky enough to be selected andhedidafantasticjob.MyjobconsistedtogoovertoGermanyand OurteamworkverycloselywithCityFibreofbuildingandmaintainingwolf/lion/Tigerwork for one of their Olympic and currently everyone is an integral part ofdens, occasionally training our bears and mostridersUlla Salzgeber.planning for recruiting to fulfil the goals of ourimportantly, making sure all fencing and locks expansionplanfor2022.Allthreeregionalwere sound and secure! The company has nowAtthetime,shewasalso managers work closely with Paul Beardmorebecome a registered charity, and it came a longtrainingmanyofthetop (General Manager) and as a team we try toway since. French,Belgium,andUK plan pro actively for new cities which are abouthorse riders so I was surrounded to be released or new ISPs that may be joiningIf you could switch your job with anyoneby the crme de le crme of the the CityFibre network. elseforoneweek,whosejobwouldyouhorse world. As part of my work want to experience? package, I was also given my very This year we have plans in place for our biggestown flatI thought I was living life expansionphaseyetwithplanstoincreaseAt the beginning of my career journey, when Ilike a king with my own flat and full-headcountinourmostestablishedcitiesasfirst left school I worked as a yard manager fortime job in Germany just weeks wellasthenewercitiesyettobereleased.an Olympic horse rider in Germany. I would likeafter I left school.With the size of expansion planned, we have ato switch jobs with her and become an Olympic need for a new back office to support our fieldhorse rider. It would be a dream come true!38 .The Networker Spring 2022'