b'SPECIAL FEATUREInsight Into The CityFibre ContractKellyGroupspartnershipwithCityFibreto director level. This creates the One Team - the UKs largest independent Full FibreEthos which plays a huge part in enabling the networkproviderbeganin2018withpartnership to deliver industry leading KPIs.justasingletwo-mancrewcompleting residential installs in Milton Keynes. PriorHarnessing the Power of toconnectingCityFibresfirstcustomerInnovation totheirfullfibrenetwork,KellyGroupKellyGroupisalwaysstrivingtoimplementPaul Beardmore - General Managersupported the creation of the installation innovative procedures to improve our engineers processes and choice of components usedand clients experience while continuously futureAn Excellent Working during weekly consultation sessions. proofing the telecommunications industry. Relationship and TheGroupscurrentcontractincludesa large variety or installation activities fromThroughoutourclosepartnershipwithPartnershipExpansion connecting customers, to site surveys, toCityFibre,wevehadendlessopportunitiesto faultfindingandfixingandmuchmoreimplementcreativesolutionstoimprovethePlans for 2022withintheresidentialsectornationwide.overall workflow within this specific contract. Kelly Group is delighted to be CityFibres partner Theday-to-dayrunningofthiscontractofchoice,supportingthemindeliveringthe is managed by Paul Beardmore (CityFibreThe Group is delighted to have designed bespokevision of a Gigabit Britain. The Group has been GeneralManager)andhismanagementtraining course manuals, tailored specifically totaskedtodevelopandexecuteanaggressive team. CityFibres network and the design of these isramp-up plan for 2022 creating approximately also a way to aid and assess the engineers at the950 UK based roles including FTTP engineers, Paul started his journey with Kelly Group 25start of their Kelly Group and CityFibre journey. cablingteams,faulttechnicians,MDU yearsagoasatraineeengineer.OvertheThe CityFibre contract was the first client that weinstallation teams, management support teams, years he was promoted from Engineer to Teamimplemented a bespoke text messaging serviceback-office support and new to field integration Manager through various management roles andfor, that notifies customers of their dedicatedmanagers.is currently General Manager of the CityFibretwo-hour time slot. This gives customers better contract. When Paul took over the contractsflexibilityandanimprovedcustomerservice.With significant investment in training facilities management,hehad10two-mancrewsThe technology is connected to the engineersandtraining,ourhighlyexperiencedand working at the time, which has since increased tonetwork termination equipment that triggers aknowledgeablein-housetrainingteamwill 400 engineers nationwide delivering a fantasticseries of messages to the customers throughoutdeliver bespoke training courses for over 35 new full-fibre connection to thousands of customersthe day. This was designed in collaboration withto field engineers every week across the UK.eachweek.Hisextensiveindustryknowledgethe CityFibre management team.andexperiencegreatlycontributetotheTo overcome the challenges faced in upskilling success and growth of Kelly Groups partnershipTheGroupisalsoproudofourcollaborativetheworkforce,aspartofacomprehensive with CityFibre. designprocessofabespokeservicethatwerecruitmentcampaignstrategy,KellyGroup offerontheinstallationoffull-fibreMulti-The UKs Finest Full FibreDwelling Units. When the first customer withinlaunched a new careers page dedicated to new Network anapartmentcomplexrequestsafullfibreCityFibre opportunities.installation,itgeneratesasurveyrequest.AView HereCityFibreshigh-qualitydigitalinfrastructureKelly Group surveyor will assess the property enablesISPstoserveultra-reliable,gigabit- and create a design pack which will allow ourFurther plans also include the expansion of our speedandfutureproofbroadband,EthernetinstallationteamstoprovideafibrenetworkCityFibre national operational centres, with the and5Gservicestohomesandbusinesses.forthewholebuildingtoconnectto.Thelatest addition located in Aberdeen.When customers engage with service providersimplementationofthisprocesshasenabled such as Vodafone, Zen Internet or TalkTalk theirKelly Group to support CityFibre not only withThroughout the execution of the 2022 ramp contract will be with one of these brands and theconnectingcustomersbutexpandingtheirup plan, Kelly Group is committed to providing serviceproviderrentsCityFibresnetworktonetwork build too.astrongsupportsystemfornewstarters. connect their customer to a full-fibre service.Working side by side with CityFibre employees They provide a stable network platform and offerW hat makes CityFibre anincludingFibreQualitySpecialists,ourOne excellent products to service providers includingTeamEthosisstrongerthanever.TheFibre stable 1G upload and download speed withoutexceptional client of KellyQuality Specialists, Kelly Group Team Managers wavering to residential properties. Group is the outstandingandNewtoFieldIntegrationManagersare collaborative work, thealways on hand to provide a nationwide support What makes CityFibre an exceptional partnernetwork for our engineers, ensuring our right of Kelly Group is the outstanding collaborativetwo companies have fromfirst time approach.work the two companies have from engineersengineers to director level.The Networker Spring 2022 27.'