b'OPENREACH CONTRACT INITATIVESchallenge. To address this, regular calls, toolbox talks, and peer-to-peer learning have kept the focus sharp, while leadership visits and shared lessons from incidents have A Year in Reviewhelped embed continuous improvement. The Licence to Climb initiative marked its first fullAcross both workstreams, teams have seen measurable year in practice in October 2025 and the impact acrossreductions in near miss events and injuries when working both FTTP and copper teams has been transformative inat height. The Licence to Climb initiative is delivering what creating a stronger, more consistent safety culture. it set out to achieve, safer work through a stronger safety culture. And remember, No Tetra, No Climb.In FTTP teams, where climbing is a daily necessity, audit results show dramatic compliance improvement. To date, 5,000+ audits have been completed (covering 1,000+ engineers) with a 95% pass rate nationwide. Critically, only 0.2% of the workforce has reached their third offence and been returned to training, validating our high standards and commitment to continuous improvement. For the copper teams, where climbing is less frequent, maintaining familiarity and discipline presents a unique A small selection of those earning 250 recognition cheques for exemplary safety performance-which has helped reinforce good practice through positive reinforcement. Congratulations to all that won this year!Service Excellence:resultsraising average scores into the The Customer Satisfaction Initiativehigh 80s and reaching a peak 91% spot week. Customer satisfaction remains a top priority, directlyAcross both areas, managers are personally fueling the success of our contract. Our FTTP teamsdelivering quarterly CSAT champion awards and drive performance via the 10 for 10 initiative, rewardingmaintaining an improving Trustpilot score. This focus engineers 10 for every perfect customer score. Crucially,ensures that our service quality remains a flagship of our they are consistently hitting the demanding 90% Rightoperational reputation.First Time (RFT) target across our growing fibre teams.Despite the tougher challenge of resolving fault-based work, our copper team achieved impressive CSAT Some of this years CSAT Customer Champion winners, generating positive feedback and strengthening our operational reputation.This contract expansion is more than just a renewed agreement; it is a clear vote of confidence in the Kelly Groups commitment to safety, service quality, and the strategic upskilling of our workforce. We are fully invested in the success of the national Full Fibre rollout and working with Openreach to achieve that success.6.'