b'KELLY ALL STARSKelly All Stars Reward & Recognition Performance Challenge Field EngineerKelly Group is proud to introduce Kelly All Stars reward & recognition initiative for our contracts that fall under JasonCustomer Service (Complaints and Candids 0.3%) Chandler. Completion (Green scorecard) Faults We are delighted to launch a new staff engagement initiative for ourIndependent safety Audits 95% Openreach contract. The purpose of this initiative is to recogniseCSAT (Positive) those outstanding members of our workforce who provide excellent customer service together with top-quality service for our clients. Performance Challenge Field Manager Who Can Get Involved?Customer Service (Complaints and candids 0.3%) Thisinitiativeisopentofieldengineers,fieldmanagersandCompletion (Green scorecard) controllers and their team managers working on the OpenreachFaults contract. Independent safety Audits 95% CSAT (Positive) How To Get Involved? Performance Challenge Controller Anyone who meets the following criteria, will receive a ticket each week, which will be featured within a monthly draw. When youInbound calls equal or Greater than the teams Averageachieve a perfect month, you will receive a golden ticket which will3 Desk Top Audits completed per day gain an entry for the quarterly draw, where you have the chance to win even bigger prizes. 99% Wrap -Up codes usage September Winners AnnouncedPerformance Challenge Team Managers (Control) On 5th September, 2023, the highly anticipated prize draw forCall wait times under 2 mins 30 secs on all queuesKelly Groups brand-new innovative called All Stars, took place atLess than 50 calls a week of over 15 mins Kelly House Wembley.All controllers to complete Desk Top AuditsField Managers, Controllers, and Team Managers eagerly gathered,99% Wrap -Up codes usageawaitingtheopportunitytosnagoneofourfantasticprizes. PrizesupforgrabsincludedAmazonvouchers,Beatswireless headphones, dining-out gift cards, an Apple Watch, Samsung TVs, and a PlayStation 5.Over 1000 engineers secured a ticket for the All Stars first draw, and the fortunate engineers who won received live calls as Adam Freeman (Regional Operations Manager / Openreach Contract) spun the wheel to unveil their prizes. All winners received an additional golden ticket, which automatically entersthemintothegrandprizedrawinDecember.Thehigh number of tickets entered into our first draw reflects the high standard of work our workforce is delivering monthly; everyone who entered our draw should be extremely proud of themselves and dont forget you still have plenty of opportunities to win prizes until Christmas.18 .The Networker Autumn 2023'