b'OPENREACH SPECIALExcelling Performance in c-SATKelly Group is delighted to announce our new customer service, performance-based initiative for our OpenreachService Delivery contract. After each individual Openreach installation, customers receive a feedback form, providing them with the opportunity to review the engineer who provided their service and rate their experience on a scale of 0-10. Engineers who receive 10 are awarded 10 per survey, giving them the chance to collect up to a 100 reward each month. For this quarter, were delighted to announce that the top three performers who collected the greatest number of outstanding reviews are: Nicholas Pemberton, Jarek OGarro and Jamie Cox. A huge congratulations to our top three best-performing engineers for this quarter. Please reach out to your manager for top tips on how to deliver outstanding customer service.To recognise the contributions of the colleagues who receive the highest C-SAT scores based on feedback from end-customers, we recently launched our new quarterly Customer Satisfaction Champion awards. Im delighted to announce our very first winners of these awards and to say a heartfelt thank you to all the colleagues named below, who consistently demonstrate exemplary customer-focused behaviours. As the competition in the market intensifies, its more important than ever that our customer service is the best of the best. Watch out for more C-SAT champions next quarter. - Chris Herbert / Openreach - Director of Customer ServiceNicholashe arrivedgreAt cusTomer was friEndly,on time andservice, kNowledgeAblefinished his workfriEndly and andbeAutifully. informative.profesSionalNicholasarrivedontime, A reAllywas very efficiEnT. he lefT no mesS and jusT got the job gooddone well.perSonvery friEndly and profesSionalNicholas PemberTon26 .The Networker Autumn 2022'