b'OPENREACH SPECIALInterview with Jason Chandler I joined Kelly Group 16 years ago and started mybrand-new performance-based EPIC scheme,Innovationjourney within the industry in 1991 as an engineerrewarding engineers who go above and beyond for one of the first UK cabling companies. Thatsforcustomerswhilecollecting10/10C-SATSince I joined Kelly Group, I always felt the need to over30yearsofexperienceandknowledgereviews. lead the way in automation and technology on our working in the industry, which I heavily rely onService Delivery contract. There are a couple of when making decisions or providing support forinnovative solutions which I am very proud of and engineers and managers working on the Servicebelieve they benefit both our support office staff Delivery contract. and engineers working in the field.You might have read about the launch of Total The History of Kelly Groups BTORMobile,whichisanautomatedroutingtool ensuring work is delegated in a fair and practical Service Delivery Contract manner.Thebenefitfromanengineerspoint Our Service Delivery contract with Openreachof view is the fact that Total Mobile allows us to started in February 2011, when they providedassign the best job possible, with the least amount an opportunity to get involved in a small projectJason Chandler - Director of Operations of travelling involved. What were trying to achieve with7engineerscompletingbasictelephoneis being able to provide a good volume of work for installations as a trial. From there, we movedall engineers.very quickly to 150 engineers within 3 months,While recruiting engineers for this project, were and since then weve been constantly growinglooking for a skill set to include good customerWith our duty of care towards our engineers in our nationwide workforce. careandtheabilitytodiagnoseandsolvemind,anadditionalloneworkermodulewillbe problems. These are all transferable skills whichintroduced including an interactive system, which, The highest number of engineers we ever hadindividuals can perfect with our support, whileifyoufindyourselfworkinginalocationthat working on the Service Delivery contract wasgaining vital experience to build a sustainabledoesnt feel safe, allows you to reach out to our 1200engineers,werecurrentlysittingoncareer within Kelly Group. office staff and someone will check on you every two hours from our call centre to make sure youre approximately 1000 engineers. Weve steadilyNew Contract Awards safe. This tool also comes with a panic button, that grownyear-on-yearwithboththeworkforcewill send you help if youre in immediate danger. and our national footprintwe started in LondonKellyGroupsnewcontractawardbringsin and quickly reached nationwide coverage. Kellyanewworkstream,whichcreatesexcitingWe were also proud to introduce an automated Grouphasjustagreedanewcontractawardopportunities,whileupskillingourexistingprocess allowing managers to transfer stock and which you can read more about below. workforce. First of all, well be taking on repaircomplete a van audit all online.worksforOpenreach,providingtraining The highest number of installations we have everopportunities for engineers in repair works andWe have many support systems installed for our completed over a week was 8000, currently,the underground network. Kelly Group is alsoengineers, including new to field support coaches. wedeliverapproximately5000installationsincreasing our FTTP footprint across the nationPersonally,Ihaveanopen-doorpolicywhere eachweeknationwidewitha92%offirst- creating more opportunities for engineers to geteveryone is welcome to contact me if they need timecompletionrateandanextremelylowinvolved within the fibre field.support.Itisimportantformeandtheteam complaintrateof0.3%meaningwereveryWearelookingatintroducinganewrewardtoknowthatengineersfeelsupportedandwe goodwithcustomers.Wereworkingcloselyand recognition scheme, for more informationencourage them to get in touch if they support.with our HR department as were launching ourplease watch this space.Kelly Group Announces Openreach Service Delivery Contract AwardKellyGroupisdelightedtoannouncealongtermOpenreachService Delivery and MDU contract awards, with immediate effect. The engineering workforce can expect:Rory CowanManaging Director, Kelly Comms said:Our extremely successful working relationship and partnership with Openreach spans over 25 years. The fantastic announcement of our Service Delivery and MDU contract awards, cements Kelly Groups national presence, job security and career progression for all our workforce within the telecommunications industry for many years ahead.The next generation of engineers will be upskilled within one of our 5 state-of-the-art national training centres, ensuring theyre set up for success for a longstanding career.Now is an extremely exciting time to be part of Kelly Group.On top of this announcement, the Group is proud to be the number 1 MDU Partner of choice for Openreach. Theyre a forecasting exceptional growth within the business, which in turn will deliver opportunities across the company.For more information on career opportunities, please contact Kelly Groups recruitment team on 02037583058 or visit: https://www.kelly.co.uk/ The Networker Autumn 2022 21.'