b'SPOTLIGHT ON SPOTLIGHT ONMeet Our FTTP Engineers James TimmonsFTTP EngineerKellyGroupisdelightedtobeanOurmulti-skilledFTTPengineersareathengoestoCBT(ConnectorisedBlockI joined Kelly Group in January 2021 as an FTTP engineer. I thoroughly enjoy the training process at the North London National Training Centre; It was in-depth and informative. They taught me everything I needed to start my journey as an FTTP engineer, and the entire Openreach partner as we take up thevital part of the rapid build-out of the UKsTerminal)whichcanbefoundeithertraining team is always available if we have any questions. challenge of providing Full Fibre to UKfibre network as they are trained to provideunderground or on the top of a pole. This homes in order to deliver the vision of abespoke solutions for residential customerscan be approx. 70m away from the houseEach residential and business install is different, and I need to adopt a different approach at each property to ensure the install is Gigabit Britain. and businesses through the installation ofand it is the FTTP engineers job to connectsuccessful. I complete new provisions, which means I am involved with internal and external works including running the cable to the fibre networks.the network to the ONT (Optical Networkproperty, fitting the internal parts, connecting the modem, connecting the customer, and ensuring they have a good connection WiththeUKs2025coppernetworkTerminal) inside customer houses. after completion. switch-offfastapproaching;theGroupFTTPinstallationsinvolvetheinstallof broadband on a fibre network that boastsTheGroupisdelightedtointroduceaI like how diverse my role is. Every job is different with new challenges and ways of pulling cables to the area where the customer has put a significant investment behind athehighestinternettransferspeedandselectionofourFTTPengineerswhosechooses to have their modem installed.comprehensive recruitment campaign andguarantees a low loss of signal. The Fibrededicationandhardworkcontributes training enabling us to upskill and mobiliseconnection starts at an exchange inside atowardsthetransformationofnetworksI have gained a sustainable, lifelong career at Kelly Group. I started my career with no previous experience within the telecoms FTTP engineers nationwide. industry and developed all essential knowledge and skills during my training with the Group. During one of the national lockdowns, splitterwhichsplitsthemainconnectionnationwide;NathanChilvers,JamesI had a lot of time to think about what I wished to achieve within my future career. At the time I was working as a watch expert for a into32individualfibreconnections,Timmons, and Samuel Haywood.well-known jewellery brand, and I knew it wasnt the right career path for me. I used to take up small projects around the house which inspired me to pursue a career as a telecoms engineer and encouraged me to apply for the position at Kelly Group. Throughout my Nathan ChilversFTTP Engineer journey, everyone was so supportive from trainers to my current Team Managers. We have a group chat for all engineers working within the area; where we support each other if the other comes across a difficult install.I started working for Kelly Group as an FTTP engineer in February 2021. Previously I was a diesel technicianFuture engineers shouldnt be afraid to ask for help and should take their time learning.however I wanted to change my career path. When I found the opportunity, I thought the job description wasSpeed will only cause mistakes; when the assigned install is difficult you just need to take a step back and appealing as it involved tasks that Ive never done throughout my career before such as climbing a pole andconsider how to approach each step of the install. learning about networks. So far, I find my job enjoyable and the fact that I can manage my own time during the day is fantastic.You have a support system available throughout your Kelly Group journey. Personally, I had zero experience when I applied, but the Group took me on board and trusted my skills and dedication. They Every day is very different- I have completed approx. 1000 jobs now and not one was the same which keeps theprovided everything that was needed to ensure my success from tools to uniforms.role interesting. Every building requires a different position for the router makes the introduction of cables fun.Samuel HaywoodFTTP EngineerWe provide services to connect both residential customers and businesses. Connecting a business can be aI started my journey with Kelly Group in May 2021. Previously I was a service engineer repairing power tools little more challenging because these buildings tend to be made of tougher materials which make a simplehowever, I worked in many different trades throughout my career and developed the right mindset and skills drilling task more complicated.to become a successful telecoms engineer. What I love about my job the most is meeting new customers and getting to know them. They all have aI am the first point of contact for customers when they order their broadband online or over the different story and lifestyle which intrigues me - once I had the pleasure of meeting a professional boxer.phone therefore, I find it extremely important to explain the work that I will undertake at their My initial training course thought me the basics however, I learned the most from my engineer buddies.property step by step. Every property requires a different approach when I introduce the They have demonstrated everything with a clear explanation of how to complete each step then they letconnections as they could start underground or overhead outside, I will finish off the me practice under their watch.process by splicing fibre optics from the cable from inside the property to the The proudest achievement as an engineer is developing resilience and the ability to complete jobscables fed from the source outside.without failing them first. I always try my hardest to complete each install to the best of my ability ensuring all customers get connected successfully. I take pride in every install, and I try to complete each job to the highest I would recommend joining Kelly Group because we are respected for our hard work whichstandards ensuring I leave a satisfied customer with an excellent drives engineers to complete each install to the highest standards. Set your engineernetwork connection. If a connection fails within 7 days from the day career up to success by organising your tools in order and you plan your dailyof the install, we call it an ELF (Early Life Failure). I complete each schedule. install precisely which leads to successful installs throughout my time with Kelly Group and I am extremely proud that I never had I can rely on fellow engineers for support. Both Jamie and Kevin are amazingan ELF failure. My proudest moment as an FTTP engineer so far is managers who do everything in their power to ensure engineers thrive withinwhen I completed 9 jobs in one day. Speed comes with experience, their roles. I can see myself doing this role over the next couple of years as theand it feels incredible to know that I can complete a large number of industry is constantly changing and theres always something new to learn. installs in a day.What I enjoy about my job is the opportunity to train new-to-field engineers. I feel honoured that regardless of my young age the Group trust my skills with this important task.This has contributed a lot towards my FTTP engineer journey as I gained a good sense of self-confidence. I used to create barriers with my mindset which set me back in my career a little bit, however thanks to Kelly Group I stopped doubting my capabilities when I get a new task assigned and trust my abilities to complete it successfully.Every manager I have had, has been amazing throughout my journey they all went above and beyond for me, and it paid off because I know I can always count on them. I want to be the best engineer I possible can be and prove to people my worth.If you are a young individual who is looking for a great opportunity and youre hard-working and responsible 8 - Kelly Group is the right fit for you. You will need to work hard and learn the trade, but the opportunities are9endless within the company.'