b'CONTRACT NEWS CONTRACT NEWSKelly Rail City FibreMerseyrail is an urban Rail network servingKelly Group is delighted to be a City Liverpool, the surrounding Liverpool CityFibrepartnerofchoicesinceJuly Region,theWirralPeninsulaandthe2018. Our contact scope includes fibre adjacent areas of Cheshire and Lancashire. to the premise (FTTP) installs and has not changed since the beginning of the Acting as the network operator Merseyrailpartnership.isoneofthemostpunctualandreliable rail networks in the UK, with consistentlyThe group currently operates with 127 high scores for passenger satisfaction andFTTP engineers across 27 operational national award wins for customer service.citiesrangingfromBournemouthto The self-contained network operates overInverness. 600regularservicesperday,every15 minutes,to68stationsthroughouttheThe contract has grown from having Liverpool City Region. onecrewtocurrentlyoperating with60two-manteamswhohave The purpose of this project was to removesuccessfullycompleted44thousand thelife-expired,unreliableassetsandjobs to date. introducenewCCTV(ClosedCircuit Television) equipment and CIS (CustomerThegrowthprocessresultedinthe Information Screens) displays at 27 specificdevelopmentofinstallmethods.The sites, this project will enhance the overallgrouphasprogressedfrombeing experienceforthepassengerswhilstalsocompetentwith1typeofinstallto releasing critically needed spares requirednow completing 8 different methods for stations out of scope of this remit. alongsidetwotypesofpre-works methods. TheintroductionofthenewIPbased CCTV camera technology, with enhancedAnewRewardandRecognition imagequality,whichgiventhecurrentinitiativeorganisedbyCityFibrein passenger volumes and modern-day threatpartnershipwiththeKellyGroup levels will help Merseyrail deliver the stationmanagementteamislaunchingthis security levels required. October for engineers working on this specific contract. WorkingasSpecialistSISS(Station InformationandSurveillanceSystems)The best performing team will win a subcontractorsunderthePrincipal500, which they can spend on a day ContractorTelent,KellyRailhaveout as a team. An additional 500 will commencedsiteactivities.Currentlywebe distributed amongst five engineers haveamultidisciplinaryteamofstaffonnominatedfortherewardsbytheir the project, covering the Civils, Telecomsteam managers. and Electrical works, with the hope that as thePrincipalContractorprovidesaccessCityFibrespartnershipwith to further stations this team will be able toKellyGroupcreatedmanycareer double the size of the team. To minimiseopportunities.Wearecontinuously thedisruptiontothenetworkandsubsequentlysupportMereseyRailinandmaterialsfromtheoutsetthathasrecruiting,coaching,anddeveloping continuingtodeliverhighscoresforcaused the program to slip, however duenew starters for a number of exciting passengersatisfaction,KellyRailhaveto the collaborative approach by both theopportunities including New-to-Field committedtoworkingon2stationsatKelly and Telent teams on site, Kelly RailIntegration Managers, Team Managers atime,withtheideabeingtocompletehave managed to overcome many of theseand back office support staff.them and move on to the next down thebyimplementingsitelevelbuildability line. We have managed so far to date tosurveys to ensure the existing designs andOur Current KPIs successfullycompletetheworksat5ofequipment are fit for purpose. Due to thisCity Fibre is currently planning to expand the contract by: the 27 stations and have handed theseperseverance Kelly Rail are still on track toRight first-time score nationally 97%back to MeresyRail for the public tocomplete the works by March 2022. Extending the number ofRamp up in recruitment toExpanding the number of locations to 40 cities by thereach 100 two-men teams bylocations to over 70 cities by enjoy. rst quarter of 2022 the rst quarter of 2022 the end of 2022Independent quality score completed by City Fibre Likemostprojectsthisscheme99.66%ELF ERS rate for September is 0.3%camewithitschallenges,withComplaint rate is 0.6% inconsistentandincorrectdesigns JANUARY FEBUARY MARCH APRIL OCTOBER NOVEMBER DECEMBER21'