Technical Support Co-ordinator

The Kelly Group are looking for a Technical Support Engineer to join our team in Wembley. You will play a vital role in supporting our field-based install engineers, ensuring that technical issues don’t delay critical work. 

As a Technical Support Coordinator, you will be the first point of contact for our field engineers when technical challenges arise. Your role will involve:

• Providing real-time technical support – Assist field engineers over the phone or via video calls, helping to resolve issues that may be delaying installation work.
• Using network mapping software – Analyze and validate issues, using specialized software to find and implement solutions.
• Troubleshooting and problem-solving – Identify technical faults and provide immediate support to ensure minimal disruption to work.
• Ensuring smooth communication – Act as a key link between office-based and field engineers, ensuring clear and effective communication.

What We’re Looking For:

We’re searching for someone with a strong telecoms background who enjoys working in a dynamic, supportive environment. The ideal candidate will have:

• Extensive knowledge of telecom networks – Experience with both Overhead (OH) and Underground (UG) networks, preferably fibre optic networks.
• Excellent telephone communication skills – Able to explain technical issues clearly and confidently to engineers on the field.
• Basic computer skills – Comfortable using network mapping software and other digital tools for troubleshooting.
• Problem-solving mindset – Able to think quickly and find solutions under pressure.

What’s on offer for successful candidates?

• Competitive PAYE Salary
• 28 days paid annual holiday
• Company Pension scheme
• Cycle to work scheme
• Excellent career progression opportunities