Streetworks Administrator

Kelly Group are currently looking for Streetworks Administrators to join our expanding team in Nuneaton. The role of a streetworks admin is to maintain and improve support to the field based installation and management team, by working within the back office support team to provide the following in an efficient, well organised and timely manner. 

This role has a working pattern of Tuesday to Saturday, 8am til 5pm. 

Training for the role would be Monday to Friday and could last up to 6 months. 

Roles Responsibilities:

• Submission of all appropriate Street Works Notices and Permits on all notice/permit systems.
• Assessing permit applications from operations staff to ensure all works are compliant with legislation and appropriate permit scheme conditions.
• Telephone and system support
• Client liaison
• Key performance measure reporting
• Managing requests for early starts/extensions/amendments required for notices/permits.
• Communicating notice status to field
• Jeopardy Management of Field Activities and admin activities
• Receiving and recording timely starts, stops, and register activities to avoid financial penalty.
• Liaising with operations staff and Local Authorities to facilitate applications for road closures, portable traffic signals or other supporting criteria required for successful permit applications.

• Understanding the nature of a Job Pack to ensure correct information is used for Utility prints
• Obtaining Utility prints from utility providers
• Workload management, including chasing externally for delayed Utility prints
• Communicating Stats status to field and planning team to ensure accurate and timely delivery
• Adhering to in house and external procedures relating to utility requests
• Liaising with utility providers if necessary to review utility prints provided
• Validation of Utility prints, adhering to Health and Safety procedures such as HSG47
• Ensuring that that data is correctly logged on the database
• Maintenance of Utility prints, renewing in a timely manner to support field in meeting business and contract deadlines

• Receive packs from force Kelly Database
• Review the job pack in detail to find any discrepancies or missing information, this includes Traffic Management, Civils or Cabling data.
• Analysis proposed works, to decide if and what traffic management is required.
• Check Roadworks website and specialised streetworks software for any noticing issues that may arise.
• Proficient in street works knowledge and its terminology.
• Filling out Civils templates for noticing team to schedule works.
• Ensure that all updated information is logged on Kelly’s Database and force.
• Communicate with civils and cabling personnel in order to obtain further information required for the job pack.
• Ensure all correspondence with site is emailed over.
• Telephone and system support
• Liaise with our clients to request additional costings for works.
• Liaise with staff in other departments as and when required.
• Respond to telephone and email enquiries
• Escalate customer complaints to the Validation Manager

Post Specific Skills, Experience Qualifications, Person Specification

Essential Knowledge:

• Proficient use and knowledge of software such as MS Word, Excel and Outlook .
• Working knowledge of pc systems & client liaison protocols and experience of noticing & customer liaison.
• Knowledge of the NRSWA (New roads and Streetworks act) requirements would be an advantage.
• Knowledge of the Streetworks noticing systems(desirable)

Essential Skills:

• Excellent communication skills
• Excellent Communication, Interpersonal, Organisational & Planning Skills
• Willingness to learn the Aurora and Streetmanager noticing systems.
• Excellent time management, meeting tight deadlines
• Complaint handling experience
• Due diligent with an eye for detail
• Able to organise and prioritise work/tasks
• Be able to work and compile data and reports
• Ability to work with minimum supervision
• Ability to work within a team
• Able to balance competing priorities and meet personal targets within a fluctuating & demanding workload.
• Strong analytical skills
• The ability to liaise and maintain good relationships with Clients, Local Authorities, 3rd Parties and Operational Staff.

Essential Attitudes

• Safety focus
• Customer focus
• Positive and flexible approach
• Professional
• Honesty and Integrity
• Open to innovation
• Open to collaboration
• Right first-time approach
• Proactive with the ability to think ahead.
• Committed to Business Objectives
• Strong personality and professional attitude Strong personality and professional attitude

 What’s on offer for successful candidates?

• Competitive PAYE Salary
• 28 days paid annual holiday
• Company Pension scheme
• Cycle to work scheme
• Excellent career progression opportunities