Senior Accounts Manager

As an Senior Accounts Manager in GGRS Energie LTD, you'll be the primary point of contact for clients, developing and building new strong relationships whilst managing their accounts,  ensuring their satisfaction while driving business growth. 

About the Role:

• Business Development:

Identify and pursue new business opportunities within existing accounts, as well as potential new clients.

• Client Relationship Management:

Be the primary point of contact for assigned clients, building and maintaining strong, long-term relationships.

• AccountManagement:

Manage a portfolio of accounts, understanding their needs and ensuring their satisfaction.

• Communication and Collaboration:

Effectively communicate with clients, internal teams, and stakeholders.

• Build and Develop New Team:

Build a new accounts and development team to support the growth of the business

• Problem Solving:

Proactively identify and resolve client issues, ensuring timely and satisfactory solutions.

• Financial Oversight:

Monitor account performance, track key metrics, and ensure accurate billing and collection.

• Reporting:

Prepare and present regular reports on account performance and progress to management.

• Sales Support:

Collaborate with the sales team to identify and qualify leads, and support the sales process.

• Upselling and Cross-selling:

Identify opportunities to upsell and cross-sell products and services to existing clients. 

Responsibilities:

• Develop and implement accountplans to achieve revenue targets and client satisfaction.
• Negotiate contracts and agreements with clients.
• Manage client expectations and ensure timely delivery of products and services.
• Gather and analyze client feedback to improve products, services, and processes.
• Stay informed about industry trends and competitor activities.
• Maintain accurate and up-to-date client records.
• Other duties as assigned. 

Skills and Qualifications:

• Proven experience in accountmanagement or a related field.
• Excellent communication, interpersonal, and presentation skills.
• Strong problem-solving and analytical skills.
• Ability to build and maintain strong client relationships.
• Proficiency in Microsoft Office Suite and CRM software.
• Knowledge of relevant industry regulations and best practices.
• A proactive and results-oriented approach to work.
• A strong work ethic and ability to work independently and as part of a team. 

Why Kelly Group?

• Competitive Salary (PAYE)
• 20 Days’ Holiday + Statutory Bank Holidays
• Company Pension Scheme
• Cycle to Work Scheme
• Employee Discount Scheme
• Excellent Career Growth Opportunities – We believe in developing our people.
• Comprehensive Training to ensure you’re equipped for success!

About the Kelly Group:

Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 40 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally.

Working across several industries including telecommunications, rail, metro, highways and fleet, Kelly Group operate nationally with 40+ operational centres and deliver a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group deliver a ‘one-stop solution’ to meet the needs of our clients and delight their customers.

As a service provider, our workforce is our extended family, which is why we invest in their safety, training, careers, welfare, vehicles and tools they need to deliver excellence. With a workforce of circa 3500, 40+ national operational centres, 4 training hubs and a fleet of over 2500 vehicles, Kelly Group are committed to developing an excellent team, a fair culture and a safe working environment.

The Kelly Group is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.

If you feel you have the required experience and want to further your career with a long standing communications contractor, please apply.