Field Manager

Kelly Group is currently looking to recruit the very best talent and have a unique opportunity for an experienced Field Manager to join our expanding team working on our Openreach contract.

Responsibilities:

• To effectively manage a communications installation team; providing first-line support to both technicians and customer base; ensuring work is completed in a timely and professional manner - exceeding both client and customer expectations; liaising with various departmental associates to achieve customer satisfaction and installation completion
• To develop a communications installation team through effective performance management measures; to create and nurture team motivation; to provide support and assistance - identifying development and technical training requirements as required; ensuring team and personal improvement and competence; coaching, mentoring and disciplining
• To ensure the delivery of cost effective performance in line with quality standards; ensure training requirements, issues and challenges are communicated and resolved in an effective, commercial and constructive manner - in line with legal, client and company policy; to maintain records of company plant and equipment and monitor calibration, damage and loss, in line with company policy
• Provide a customer focused, regionally aware unit concentrating on field excellence and industry obligation

Scope and Scale:

• Responsible for the development of a team of installation technicians through observation and coaching best practice, quality field audits, mentoring, appraisals, and product development weekly briefings
• Responsible for ensuring all Health & Safety procedures are adhered to, along with client Standard Operating Procedure (SOP), Kelly Group policies and any other statutory or moral obligation
• Responsible for ensuring the professional image of client and the Kelly Group is maintained at all times, promoting both client and company in a positive manner, acting at all times in the best interest of the customer
• Bring resolution of any field issues, whether related to unsatisfactory workmanship, customer uncertainty or other installation / customer visit connected matters, exceeding customer expectation where possible and providing outstanding customer care

You will have the following qualifications and be able to prove experience and competence:

• Can display exceptional working knowledge of client network and fibre installation procedures, or of a similar discipline
• Broad knowledge of Client Standard Operating Procedures, and both lawful and the Kelly Group Health & Safety policy
• Previous management / leadership experience, with proven people management skills
• Approachable, understanding and able to communicate at all levels in a concise and professional manner
• A team player, with the ability to take risk and responsibility for individual and team actions
• Able to understand industry direction, and meet targets associated with cost-efficiency, time scales and customer / client expectation
• Must possess the ability to drive change, and a positive attitude in any circumstance
• An enthusiastic, positive and proactive decision maker
• 12 months driving experience on a full UK driving

What’s on offer for successful candidates?

• Competitive PAYE Salary
• 28 days paid annual holiday
• Personal Accident Insurance
• Company Pension scheme
• Cycle to work scheme
• Excellent career progression opportunities