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Our Vision
To build state-of-the-art service networks and remain the partner of choice for our clients by delivering safe, innovative and efficient customer-focused solutions.
We’ve a highly-trained workforce of circa 3500, 40 + national operational centres, 4 training hubs and a fleet of over 2500 vehicles.
Behind everything we do is a set of services, systems and values which guarantee we have the safest, most productive and efficient workforce possible.
State-of-the-art training centre, designed to replicate real-world environments, offering accredited courses led by expert trainers.
11-07-2024
I started my career journey with Kelly Group in July 2011, so 2024 will mark my 13th year with the business. I currently fulfil the responsibilities of our Kelly Group HSQE Manager.
I have always been involved in safety, quality and customer service roles throughout my career albeit in a different industry. I got involved in the telecoms industry as I was looking for a change in career. Mark Brian (Kelly Group Training and Recruitment Manager) made me aware of an exciting new contract Kelly Group had been awarded with Openreach and that the business was looking for quality auditors. Since I joined the company, my roles and responsibilities have grown and evolved each year.
There isn’t really a typical day in my role, as it may depend on what client or internal meetings, reviews, audits, forums etc we have scheduled in. My day will usually start with an early morning catch up and review with my manager (Mark Lowton), then a review with my team to understand what high priority issues, escalations are outstanding or in need of review. Other than that, it is then dealing with what issues are caused through our 1,000’s daily installations across the Group.
I enjoy being part of a department and company that encourages innovation and has the ability to influence change. But essentially the most enjoyable thing is our team helping people. Whether that be through proactive safety audits, initiatives, equipment inspections and calibrations, or through managing customer and client escalations.
Our department strives to ensure safety stays top priority within our work environment. All of our people are trained, accredited and have the correct equipment to undertake their role safely and competently. But ultimately people will make the wrong choices during their working day, so for me the priority is to try and get people to think about their decision making, why they do what they do, and the impact their decisions will have on themselves, the customer, and possibly their family and friends.
As a department we’re always working on innovative ideas to improve our workforce’s experience while creating a safe work environment for them. As a team created and implemented our Kelly Group behavioural safety campaign ‘NEST’. This was created by Kelly people for Kelly people, and N.E.S.T. spells; ‘Never cut corners, Eliminate unsafe practices, Stay safe and be aware and Think about your loved ones and retuning home safe and sound to your nest…’.
Kelly House, Fourth Way, Wembley
Middlesex, HA9 0LH
We are always recruiting for the best people in the industry, click here see our latest vacancies.