Kelly Group is proud to announce their new Reward and Recognition scheme in partnership with CityFibre. The purpose of this initiative is to recognise those engineers who provide excellent customer service and are willing to go the extra mile for CityFibre customers.
Each month £1000 worth of prizes will be distributed between engineers who work on the CityFibre contract within Kelly Group. Prizes are awarded based on performance KPIs, internal and customer recommendations aiming to recognise and appreciate outstanding performance amongst engineers.
£500 team prize alongside a shield trophy will be awarded for the top-performing national team based on their KPIs.
Amazon vouchers worth £50 are awarded to the top-performing engineer crews or individuals based on Team Manager recommendations and customer reviews.
Top Performing Engineers This Month
Winners: Craig Bell & Graham Scott – Installation Engineers
Recommended by: Mark Souter - CityFibre, Fibre Quality Specialist
Mark said: “They deserve to be put forward for their perseverance, hard work and brilliant attitude towards completing difficult installs.”
Winners: Stuart Wood & Michael Chadwick - Installation Engineers
Recommended by: Sean Whelan – Kelly Group Team Manager
Sean said: “Since starting their journey as engineers they have quickly shown an excellent attitude towards the role, with great customer service skills. They have passed all audits completed by me as their work has always been of the highest standards. They have shown great patience and I believe they have the chance to become one of our best crews.”
Winners: Mathew Cornish & Iain Stevenson - Installation Engineers
Recommended by: Robert Stevenson – Kelly Group Team Manager
Robert said: “Since joining Kelly Group, Matthew has shown the makings of an outstanding engineer. He only has to be shown the process for a task once or twice and can then perform the said task to the highest standard. I believe this young man will be one of my best engineers moving forward.”
“Iain takes a lot of pride in passing on his knowledge to new-to-field engineers and has successfully trained several engineers now. He always breaks down the install into individual processes and takes the extra time to make sure trainees understand the process before moving on. He does all of this whilst ensuring a quality install.”
Winner: Andrew Barton-Ancliffe - Installation Engineer
Recommended by: Michael McDonald – CityFibre, Fibre Quality Specialist
Michael said: “I would like to nominate Andrew Ancliffe’s crew for all their hard work – they are the go-to crew for buddying new engineers.”
Winners: Aiden Alexander & Gavin Dumpleton- Installation Engineers
Recommended by: Tom Perry – CityFibre, Fibre Quality Specialist
Tom said: “Both Aiden and Gavin take pride in their work and provide fantastic customer service. They also work alongside one of the trainee field sales agents for digital home to help him to understand the network.”
Winners: Andrew Gordon & Terrence Chalk – Installation Engineers
Recommended by: Customer Reviews
Customer said: “The engineers were excellent and clearly explained what they were going to do and why. Brilliant service, thank you.”
Winners: Hasrat Mirza – Installation Engineers
Recommended by: Customer Reviews
Customer Said: “Haz is a brilliant and knowledgeable engineer. He’s very helpful and efficient, everything was up and running in no time.”
Regional Shield Winners – Milton Keynes
Paul Beardmore - General Manager Kelly Communications said:
“Congratulations to the Milton Keynes team for continued outstanding performance. The “One Team” ethos remains strong in our pioneer city of Milton Keynes. The fantastic work from yourselves, leading the way and setting the standard for our engineering community combined with the collaborative working from the management team all contributes to this success.”
Adam Elliot – Milton Keynes’ Team Manager said:
“Proud of the work we’ve done in Milton Keynes over the past two years, and I think to hit the best scores, you need a strong team. I am proud of all my crews, there are 20 engineers within our team and everyone is willing to help others if needed.”
Congratulations to all winners for the fantastic work which contributes to our success.
This sets a leading example for all Kelly Group engineers.
